Right at the center of any successful sales cycle is the customer relationship, it’s this element that Jermaine Edwards places the most stress. Creating a deeper Customer relationships. Jermaine points out that customer relationship should be part and parcel of the customer experience from beginning to end. In fact excellent customer relationship tactics can trim off as much as 50% from the sales cycle.
- How would you define Customer Relationship, why should sales leaders and organizations be so focused on improving it?
- What can sales leaders do to help create & sustain a Customer Relationship – focused work environment?
- What are some key aspects that can help #salespeople in maintaining positive, collaborative customer relations?
Join us as we take a fascinating look at the importance of customer relationships with Jermaine Edwards.
Jermaine is an Inc. magazine featured author, and most interviewed customer growth and B2B relationship expert. He helps key account managers, sales leaders, account directors and consultants around the world become irreplaceable advisers, and repeat profit sales growth from their value customers.
John is the Amazon bestselling author of Winning the Battle for Sales: Lessons on Closing Every Deal from the World’s Greatest Military Victories and Social Upheaval: How to Win at Social Selling. A globally acknowledged Sales & Marketing thought leader, speaker, and strategist. He is CSMO at Pipeliner CRM. In his spare time, John is an avid Martial Artist.
Martha is social media strategist, responsible for all social media platforms of Pipeliner CRM. She is a communication expert with social media affinity, which she has been focusing on throughout her professional career. She has a bachelor´s degree in Entrepreneurship & Management and a master´s degree in Online Marketing which supports her in her career as Social Media Strategist.
SalesChats is a fast-paced (no more than 30 minutes) multi-media series that provides leading strategies, tactics and thinking for sales professionals worldwide. It can be found on Twitter (#SalesChats), as a live Google+ Hangout, and as a podcast available on iTunes, SoundCloud and right here on SalesPOP! If you think you would make a great guest for #SalesChats, please contact co-host Martha Neumeister.
SalesChats is co-hosted by John Golden, CSO Pipeliner CRM, and Martha Neumeister, Social Media Strategist Pipeliner CRM.