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TV SalesChats / Sales Management / Oct 5, 2017 / Posted by Tanya Pluckrose / 48 

#SalesChats Ep. 37: Make Your Clients Your Marketing Team with Tanya Pluckrose

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For any company, marketing is constant work: regular tweaking of messaging and channels, and consistent attention to detail. But if your sales team plays it right, they can help make your client base a strong arm of your marketing team–for word-of-mouth is the most powerful promotion there is, and there is nothing like actual third-party endorsements of your product or service. Join hosts John Golden and Martha Neumeister as they explore this vital topic with sales expert and thought leader Tanya Pluckrose.

Recorded on 5th October 2017 9am PST

Episode Questions

  1. What is a 6 Star client?
  2. What key areas should sales concentrate on in creating a 6-star client?
  3. How do you implement a new sales strategy called an ‘exceptional client experience’ into your company and its culture?

Our Guest

Tanya Pluckrose

is an expert and thought leader on the subject of attracting and retaining high value clientele. Over the past 20 years she has lead teams for Qantas Airways that addressed the needs of more than 1.3 million diverse VIP customers, while safely managing the-state-of-the-art aircrafts, including the A380, valued in excess of US$375 million. In her private consultancy business, she helps companies create systems that attract and retain high value clients.

Links › tanyapluckrose.com | twitter.com | linkedin.com

Our Hosts

John Golden

John is the Amazon Best Selling Author of “Winning the Battle for Sales: Lessons on Closing Every Deal from the World’s Greatest Military Victories.” He recently published his second book “Social Upheaval: How to Win at Social Selling.” A globally acknowledged thought leader, John has a passion for small to medium businesses. He is CSO at Pipeliner CRM.

Martha Neumeister

Martha is social media strategist, responsible for all social media platforms of Pipeliner CRM. She is a communication expert with social media affinity, which she has been focusing on throughout her professional career. She has a bachelor´s degree in Entrepreneurship & Management and a master´s degree in Online Marketing which supports her in her career as Social Media Strategist.

About SalesChats

SalesChats is a fast-paced (no more than 30 minutes) multi-media series that provides leading strategies, tactics and thinking for sales professionals worldwide. It can be found on Twitter (#SalesChats), as a live Google+ Hangout, and as a podcast available on iTunes, SoundCloud and right here on SalesPOP! If you think you would make a great guest for #SalesChats, please contact co-host Martha Neumeister.

SalesChats is co-hosted by John Golden, CSO Pipeliner CRM, and Martha Neumeister, Social Media Strategist Pipeliner CRM.

About Author

Tanya Pluckrose an expert and thought leader on the attracting and retaining high value clientele. Over 20 years, she lead teams for a world renowned airline, Qantas Airways. She addressed the needs of 1.3 million VIP customers, while managing the-state-of-the-art aircrafts, including the A380.

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