What are the habits that really make for great customer service? Shep Hyden, author of Be Amazing or Go Home, clues us in on what it really means to be amazing, and how amazement is created for customers, with plentiful examples from the real world.
What does amazing mean? According Shep, “amazing” is not hard to achieve. While many think that “amazing” is “over the top, blow me away,” really the goal is to be above the “average” bar. Be just a tiny bit better than average, and you’re going to create amazement for your customers. The key, too, is to make an effort to be just a bit better than you were the day before.
“Amazing” could be boiled down to the predictable and consistent above-average experience that we create for others, whether they are:
- Colleagues at work
- Even people at home–spouses, partners, family and kids
Amazing people consistently focus on excellence. You should make excellence a habit. Regardless of what you do, take pride in what you do.
Hosted by John Golden.
About Our Guest
Shep Hyken is a customer service and experience expert, and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author, and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement.
About Our Host
John Golden is the Amazon bestselling author of Winning the Battle for Sales: Lessons on Closing Every Deal from the World’s Greatest Military Victories. He recently published his second book Social Upheaval: How to Win at Social Selling. A globally acknowledged thought leader, John has a passion for small to medium businesses. He is CSO and CMO at Pipeliner CRM.
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